How We Work
No surprises, no hidden fees, no mysteries. Here's exactly what happens when you bring your RV to Countyline.
From Arrival to Road-Ready
Schedule Your Appointment
Give us a call or fill out our contact form. We'll ask about your RV's make, model, and the issue you're experiencing. Same-day appointments are often available for estimates. We work around your schedule.
Initial Inspection & Estimate
When you arrive, a certified technician performs a thorough inspection. For body work, we document all damage with photos. For mechanical issues, we run diagnostic tests. You'll receive a detailed, written estimate within 24 hours.
You Approve the Work
We walk through the estimate together, explaining what needs to be done and why. You decide which services to authorize. We never proceed without your approval. Changes during work? We call first.
Quality Repairs Begin
Our certified technicians get to work using OEM-quality parts and manufacturer-specified procedures. For longer jobs, we provide regular progress updates so you know exactly where things stand.
Quality Assurance Testing
Before you arrive for pickup, we run comprehensive tests. Mechanical work gets road-tested. Paint jobs are inspected under proper lighting. Body panels are checked for proper alignment and operation.
Final Walkthrough & Delivery
We walk you through everything we did, explain any maintenance recommendations, and answer your questions. You inspect the work, approve the results, and drive away confident in the quality.
The Countyline Promise
Clear Communication
You'll always know what's happening with your RV. No radio silence.
Written Estimates
No verbal guesses. Everything in writing before work begins.
Quality Parts
OEM or equivalent quality parts. No cheap knock-offs.
Satisfaction Guarantee
If you're not happy, we'll make it right. That's our promise.
Process Questions
Minor repairs (1-2 days) include simple mechanical work, small body repairs, and basic services. Major repairs (1-3 weeks) include extensive body work, paint jobs, and interior renovations. We'll give you a specific timeline in your estimate.
For same-day services, yes. For multi-day work, you'll need to leave your RV with us. We have a secure facility and treat every coach like it's our own. Many customers arrange rental vehicles or use our shuttle service.
We accept cash, check, and all major credit cards. For insurance work, we can bill directly to your insurance company. We also offer payment plans through CareCredit for larger projects.
We call you immediately. We won't proceed with additional work without your approval. You'll receive a revised estimate for any new issues found.
Ready to Get Started?
Schedule your estimate today and see why thousands of RV owners trust Countyline with their coaches.